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Cognitive Task Analysis:

Mapping the Performance

Cognitive Task Analysis (CTA) is the study of what people know, how they think, how they organize and structure information, and how they learn when pursuing an outcome they are trying to achieve.

The Analysis phase includes capturing the skills required for performance. While there are several methods for capturing these performance, ISD normally only lists Behavioral Task Analysis. However, many tasks are largely covert and nonprocedural in nature, thus they require a Cognitive Task Analysis. The solution of course is to plug the desired method or tool into the ISD or ADDIE model as it is quite dynamic, rather than the stale linear model that some believe.. 

Four analysis tools are discussed:

Considerations for Analysis Tool Selection

The performance in a task is normally composed of two types of actions:

Analysis tools are normal based on the task steps:

Procedural Analysis Methods

These methods are used when there is a temporal order of involved steps, thus there is a set procedure for performing the task. For example, starting a car:

  1. Unlock driver's door
  2. Take a seat behind the wheel
  3. Insert key in ignition switch
  4. Turn key clockwise
  5. When engine starts, release the key

Two analysis tools that fall under Procedural Analysis are Behavioral Task Analysis and Information Processing Analysis.

Behavioral Task Analysis

Behavioral Task Analysis is used to capture overt actions by observing and recording an Exemplary Practitioner perform the task. Questions may also asked to ensure the analyst has fully captured the performance. This is perhaps the easiest task analysis method. The output is a list of steps that may also have diagrams or pictures of the desired performance to aid the performers. A simple example for a Data Analyst might be:

  1. Turn on computer and start spreadsheet application.
  2. Load projected sales report template (prosale.exl).
  3. Enter projected sales figures into designated spreadsheet cells.
  4. Run spreadsheet macros.
  5. Save file under new name, “pro***.exl”, with *** being the next sequential number For example, pro135.exl. Note: Do NOT overwrite template.
  6. Email the spreadsheet to the Planning Manager.

If no Exemplary Practitioners can be found, for example the task is new, Subject Matter Experts (people who know about the subject but are not present performers) are interviewed to determine the best task steps. This is normally a prototyping method in that it may have to be repeated a few times to pinpoint the best steps for performing the task.

Depending upon the learners' prior knowledge and the complexity of the task, the list might also contain substeps as shown in this example:

  1. Turn on computer
  2. Start spreadsheet application
    • 2.1 Click the Start icon
    • 2.2 Scroll through the menu list and select the Excel application
  3. Load projected sales report spreadsheet template (prosale.exl).
    • 3.1 Click on the file menu
    • 3.2 Click on the Open option
    • Etc., Etc.

Information Processing Analysis

The Information Processing Analysis tool (van Merriënboer, 1997) is used when there are both overt steps that require a set order and covert steps that require decision making of a yes or no nature. The overt actions are captured by observing and recording an expert performer, while the covert actions are captured by having the expert performer talk about their actions (thinking aloud). Capturing the decision making process makes it more difficult than the Behavioral Task Analysis, but it is perhaps the most common method as the majority of tasks require certain decisions to be made. The output is commonly a flow chart composed of three elements that outline the task steps:

This is a short example of a flowchart showing the decision making process that a forklift operator must make when moving material from the receiving dock to a storage area:

Flow Chart

Rule Based Analysis Methods

These methods are used when there is NO temporal order of involved steps, thus there is not a set procedure for performing the task. In addition, most of the task steps are normally of a overt nature. Two tools that fall under Rule Based Analysis are GOMS Analysis and the Critical Decision Method.

GOMS Analysis

The GOMS tool analyzes a task by examining four elements of it (van Merriënboer, 1997):

Capturing the performance of a covert task can be done in many ways and normally several are used to capture the task. Some of the more common ones are interviews, job shadowing, having an expert performer think-aloud, and storytelling.

The GOMS analysis can normally best be represented by a concept or mind map. The Goals will normally be placed on the map first, which are then followed by placing the Methods and their Selection Rules on the map. The details (Operations) are then listed. Shown below is a partial mind map of selecting an analysis tool:

Mind Map

Depending upon the size and the scope of the task, you might have to link or reference other documents that go into more specifics about the Operations, Methods, and Selections rules. However, be careful as one of the common mistakes in GOMS analysis is getting too specific, which results in long and detailed procedural descriptions that are difficult to follow.

Critical Decision Method (CDM)

The Critical Decision Method tool can be thought of as a Case Study, however, it also includes a visual reference or map (Crandall, Klein, Hoffman, 2006). Just as a case study uses an actual incident to tell a story, CDM is also performed by having an expert tell a story about a particular task they performed in the past. For example, an Instructional Designer might tell how he developed a Just-in-Time program for training sales persons to sell a new product or a fire fighter might tell about the actions she took in fighting a gas station fire. Note that when the person tells the story, the interviewer might have to probe to gather some details. The interview is normally divided into four sweeps (phases) as described below. While the output might include a written case study, it should normally include a map similar to this:

CDM

The CDM process goes like this:

Key Points

The finale outputs, such as a list of task steps, flowchart, mind map, or CDM chart prove not only invaluable to the the design team, but may also make excellent performance or learning aids. Just as it is as important to use a correct analysis tool, it is also just as import to represent the findings in a manner that others can understand.

The final output might not be just one chart, but rather a combination of them as shown in the diagram below. Also the chart does not have to be combined into one page if it gets too cluttered, but may be composed of a collection of documents that are linked together electronically or referenced if they are printed. In addition, other types of charts and visualizations representations may also be used.

Mapping the Performance

Click here for a larger chart

Next Step

Return to the Task Analysis in Instructional Design

References

van Merriënboer, J.J.G. (1997). Training Complex Cognitive Skills: A Four-Component Instructional Design Model for Technical Training. Englewood Cliffs, NJ: Educational Technology Publications.

Crandall, B., Klein, G., Hoffman, R.R. (2006). Working Minds: A Practitioner's Guide to Cognitive Task Analysis. Cambridge, MA: Massachusetts Institute of Technology.