Chief Information Officer – Northwest Hospital and Medical Center – Healthcare
Chief Technology Officer – University of Washington Medicine, Harborview, UW Medical Center – Healthcare
Senior Vice President and Chief Information Officer – Advanced Radio Telecom – Wireless Telecommunications
Vice President of Information Technology – Verizon Wireless – Wireless Telecommunications

MOST RECENT PROFESSIONAL WORK
   Northwest Hospital and Medical Center is a leading edge healthcare enterprise delivering technologically advanced care with a world-class medical staff. Northwest is nationally renowned for excellent patient care and earned the national 2007 Distinguished Hospital Award for Patient Safety. Offering over seventeen specialties, Northwest is an early adopter of effective treatments such as the Gamma Knife, high-density digital diagnostic imaging, cardiac care, cancer care, and sports medicine. Financial performance to make significant investment, teamwork to deliver.

* Business Alignment
o Led the business-driven Northwest IT Strategic Plan
o Planned the delivery of products and services within the Strategic Plan to match organizational capacity using rapid cycles and clear deliverables
o Cross-functional leadership of improvements for key functions affecting patient safety and profitability
o Balanced Scorecard metrics system and performance management disciplines
* Teamwork/People
o Designed and implemented an effective governance structure and process to ensure highest value for investments
o Managed the partnership with Siemens Healthcare in the IT, informatics, DI, and biomedical areas
o Created and improved partnerships with all internal departments such as Marketing, Finance, HR, the Childbirth Center, the Emergency Department, Diagnostic Imaging, and Laboratory Medicine
o Built effective interpersonal relationships with people at all levels across the medical centers and clinics
o Fairly and equitably implemented a people accountability system to reward performance and disciplined execution
* Execution and Service
o Delivered major enterprise clinical software and process systems, Soarian Clinical Access for viewing medical results and Soarian Common Clinicals for placing non-physician orders, primarily diagnostic imaging, pharmacy, lab medicine, nutrition, and therapies
o Successfully launched seven additional clinical systems for Critical Care, Pharmacy, Medication Administration Checking,  Med Reconciliation, Clinical Team, Emergency Department, and Workflow
o Implemented Program Office standards for planning, prioritization, budgeting, control, and solid delivery
o Developed a formal internal customer interview and survey process to improve service delivery and project completion
o Negotiated product and services contracts as well as major contract amendments
* Formal Executive Leadership
o Information Technology Executive Committee (chair)
o Information Technology Operations Committee (chair)
o Project Review Team Committee (chair)
o Siemens/Northwest Partnership Committee (chair)
o Executive Sponsor for projects in IT, diagnostic imaging, emergency department and others

Steve Tarr Consulting Redmond, Washington
Principal - 2005-present
Engagements including strategic planning, operational improvements, overall IT assessment and remediation, performance measurements, executive leadership development.

ADDITIONAL PROFESSIONAL WORK

University of Washington Medicine – Harborview, UW Medical Center, School of Medicine Seattle
Chief Technology Officer - 2001-2005

Critical systems work for Harborview critical care and UWMC service delivery. Major improvements including strategic planning, increased team performance, program management, data center construction and operations, network construction and operations, data administration, system administration, security, server operations, desktop support, help desk, radiology informatics, and 360 degree feedback,.
* Co-leader of the business-driven UW Medicine IT Strategic Plan
* Dramatic improvement in Key Success Factor’s, raising overall score by over 100%
* Improved internal system availability from mid-90’s to 99.5%
* Reduced service desk Abandon Rate by 33% while reducing ASA 10%
* Reduced security incidents by 75% via implementation of a multi-tier protection architecture
* Built a new data center, improved server and desktop management practices
* Implemented a project management office
* Balanced Scorecard metrics, testing, QA functions, and performance management disciplines linked to pay

Advanced Radio Telecom Corporation                                                                   Bellevue, Washington
Senior Vice President and Chief Information Officer - 1998 - 2001
Start-up company with venture funding to build broadband fixed wireless networks in the U.S., U.K., and Scandinavia. Company officer responsibilities included building, reporting and taking action on:
* Senior executive teamwork including corporate governance, compensation plans, strategy, execution
* Measurement and performance systems via the Company Balanced Scorecard
* Support for departmental measurement systems
* Traceable linkage of company/departmental objectives to individual performance
* Presentations to Wall Street analysts and investor groups
* Company policy matters such as direction, operations, and compensation
* Customer service and relationships

Verizon Wireless (dba AirTouch Cellular) - 1996-1998                                     Bellevue, Washington
Vice President – Chief Information Officer - 1996-1998
Consumer mobile wireless with wholesale channels and retail stores. Highly involved with Voice of the Customer, consumer strategy, retail system deployment, and award-winning customer service. Reported to the CEO and had eight direct reports: Director – Program Management and Finance, Director – Data Center and Technical Operations, Director – Database Administration, Director – Business Applications, Senior Manager – Network Applications, Manager – Quality and Service Improvement, Senior Manager – Desktop Support, and Senior Manager – Application Support.

* As member of executive leadership team, led company operations through the development of the corporate balanced scorecard
* Led organization through  merger and major billing consolidation
* Responsible for systems for network, distribution, finance, customer service, marketing, sales, retail, and others
* Implemented new channel retail systems and consumer products to drive customer growth
* Led product development team for core product design and delivery including the fact-based prioritization of customer-affecting technical improvements, improved cross-functional understanding of product delivery (primarily engineering, operations, and marketing), and incorporation of the customer perspective into engineering projects
* Production operations, software development, software acquisition, vendor relations
* Executive leadership of the enterprise-wide customer-focused Balanced Scorecard performance system which linked product and operations metrics to customer satisfaction and financial metrics

U S WEST NewVector Group - 1992-1996                                                               Bellevue, Washington
Director - Information Technology - 1994-1996
Major consumer product development project leadership with significant revenue benefits
Success of project led to rapid promotion
Manager - Quality and Service Measurement - 1992-1994
Established company-wide performance metrics – Financial, Customer, Operations, Employee Satisfaction

U S WEST Communications - 1983- 1992                                                                 Bellevue, Washington
Program Manager - Information Systems Technical Standards - 1990-1992
Manager - Knowledge Systems Transfer Project - 1988-1990
Project Manager - Information Systems Technology Group - 1985-1988
Member of the Technical Staff - Software Engineering - 1984-1985

EDUCATION
Ph.D. in Systems Science, Portland State University, 1990
M.S. in Computer Science, Washington State University, 1984
B.S. in General Biology, Washington State University, 1976