How to Apply

Complete an application packet and obtain a valid typing certificate. Applications will be accepted anytime throughout the year and will be held until our next recruiting cycle. Applications will be accepted in person, by fax, mail, or e-mail. Important: a fully completed application packet is required along with a valid typing test. Incomplete application materials will be rejected. A resume or other document is not a sufficient application.

Effective August 1, 2009, a typing certificate from a school or employment agency will be required before the SNOPAC testing process is scheduled. All applicants must obtain and submit a valid typing certificate with the required speed of 40 WPM with 98% accuracy. Each of these conditions must be met in order for the typing certificate to be considered valid (on line typing tests will not be considered). Below is a list of locations where candidates can obtain a valid typing certificate (other locations are available). Please check with these agencies before testing to ensure testing is still being administered.

• Employment Securities Department: Worksource –Everett
• Local Community Colleges
• Temporary employment agencies

Recruitment Process

SNOPAC has concluded the recruitment process for 2009. We will be holding our next recruiting event in the winter of 2010. Our next Basic Academy will begin in June 2010. Please check our website periodically for the exact dates of the next testing cycle.

Applicants should be aware that the interview and selection process requires multi-step testing and screening which can take several months from the time the position is posted to the actual hire date.

Minimum Requirements

• At least 18 years of age
• Able to type 40 WPM with 98% accuracy
• Legally authorized to work in the US
• Able to pass a background investigation
• Able to pass a drug and hearing screen
• Able to work rotating shifts, weekends, holidays and various hours

Screening Process

The SNOPAC screening process for 911 Call Takers consists of several phases. Phase 1 requires candidates to submit a complete application packet along with a valid typing test. Candidates are required to submit a complete application packet along with proper certification of the ability to type at least 40 WPM with a 98% accuracy rate. Phase 2 is a four hour testing video session, including 911 call scenarios and the assessment of police dispatch decision making skills. Candidates who are successful during the video testing session will be asked to participate in phase 3, panel interviews.

Candidates must also successfully complete a background investigation, criminal history check, psychological examination, and hearing and drug screen. Selected candidates may be offered probationary employment, which will include paid training.

The expected duration of the selection process from the time of application to the final hiring decision may last anywhere from six weeks to six months. This includes the initial interview, video testing, background investigation, psychological exam and a drug and hearing screen.

Salary and Benefits

2009 monthly salaries range from $3,620 to $4,029 for Call-Takers, and from $3,768 to $4,732 for Dispatchers depending on experience. Additional premiums are paid for swing and graveyard shifts, and for longevity in position beyond five years.

SNOPAC offers:

• A comprehensive leave package of vacation, sick and holiday leave
• Bereavement leave
• Paid jury duty leave
• Partial match to Deferred Compensation Plan contributions

The Association of SNOPAC Employees offers:

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Long-term disability and short-term disability insurance

The majority of the insurance premiums are paid for by SNOPAC. Some plans may require partial premium payments by employees.

SNOPAC participates in the State of Washington PERS (Public Employees Retirement System). Contributions are paid in part by both the employee and the employer.

SNOPAC does not participate in the federal Social Security program.

To contact SNOPAC, or to submit applications by mail or fax:



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